Shipping policy

Shipping Policy — Good Mood Brew

All Good Mood Brew orders are processed after payment is successfully completed.

Because our products are prepared through our fulfillment partner, orders are typically processed within:

2–5 business days

During high volume periods, launches, or holidays, processing may take slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

Estimated shipping times after processing:

United States:
3–7 business days

International:
7–21 business days (depending on destination and customs)

Shipping times are estimates and may vary due to carrier delays, customs processing, weather, or peak shipping seasons.

We work with trusted global shipping carriers through our fulfillment partner to ensure reliable delivery.

Carrier selection may vary depending on destination and shipping method.

Once your order ships, you will receive a shipping confirmation email with tracking details (when available).

Please allow 24–48 hours for tracking updates to appear in the carrier system.

Many Good Mood Brew products are prepared after your order is placed. This helps reduce waste and ensures product freshness and quality.

Because of this process:
• Orders cannot always be modified after processing begins
• Shipping timelines include preparation time

For international orders:

Customers are responsible for:
• Import duties
• Taxes
• Customs fees

These are determined by your local customs authority and are not included in our shipping price.

Please ensure your shipping address is correct at checkout.

Good Mood Brew is not responsible for:
• Packages sent to incorrect addresses provided at checkout
• Orders lost due to incorrect address entry

If you notice an error, contact support immediately after placing your order.

If your package is significantly delayed or appears lost:

Please contact us and we will help investigate with the carrier.

We will always do our best to help resolve delivery issues.

If your order arrives damaged:

Please contact us within 7 days of delivery and include:
• Order number
• Photo of damaged product
• Photo of packaging

We will work quickly to resolve the issue.

For any shipping questions, please contact our support team via the contact page or support email listed on our website.